Ø Provide and maintain service standards to guests as set by department
Ø Issue and inventory badges for visitors and vendors Ø Resolve customer disputes professionally Ø Post at all entrances to enforce policies and enforce Project 21 Ø Verify and guard all currency transfers JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1): Ø Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor Trainee will be evaluated at the end of each shift Trainee will be evaluated by Field Training Officer (FTO). Ø Five (5) days field training will consist of On-The-Job Training (shadowing). Ø One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test Ø BOC: Classroom Training of expectation during Security Officer Trainee’s training period
Ø Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security) Ø Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE): REPORTS TO: Supervisor, Security, DR Security SupervisorĮnforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees. Harrah’s Cherokee Casino Resort Position Description
